Shipping Policy

Thank you for choosing Spirits Reserve.

Our goal is to provide a transparent and efficient shipping service to all of our customers. This Shipping Policy explains how orders placed through the Spirits Reserve online store are processed, shipped and delivered.

1. Shipping Destinations

The countries and regions currently available for delivery are displayed during checkout. Orders can only be shipped to addresses accepted by our checkout system.

Spirits Reserve reserves the right to refuse or cancel an order if delivery to the provided address is unavailable, restricted, incomplete or otherwise not possible.

2. Order Processing

Orders are normally processed within 1-3 business days after payment confirmation.

Orders are generally not processed on weekends or public holidays.

During periods of high demand, promotions, holidays or operational delays, processing times may be slightly longer. If there is a significant delay affecting your order, we may contact you using the information provided at checkout.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

• 7-15 business days

The total estimated delivery time, including order processing, is generally 8-18 business days.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs procedures, carrier delays, public holidays, weather conditions, incorrect address information or other circumstances outside our reasonable control.

4. Shipping Costs

Any applicable shipping costs will be displayed during checkout before the order is confirmed.

Spirits Reserve may offer free shipping during certain promotional periods. Any applicable free shipping offer will be clearly displayed on the website or during checkout.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

When tracking is available, tracking information will be sent by email after your order has been dispatched.

Please note that tracking information may take a few business days to update after the package has been handed over to the carrier.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your name, street address, apartment or unit number, postal code, city, province or state, country and telephone number before submitting your order.

Spirits Reserve is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer, subject to applicable consumer protection laws.

7. Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery or failure to collect the package, please contact us so that we can determine the appropriate next steps.

Depending on the circumstances, we may offer reshipment, a refund or another appropriate solution. Additional shipping costs may apply where permitted by applicable law if the delivery issue resulted from incorrect or incomplete information provided by the customer.

8. Lost Packages

If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at support@spirits-reserve.com.

We may ask you to confirm your shipping information while we investigate the shipment with the carrier. Where appropriate, we may provide a replacement, refund or another solution in accordance with applicable law and our store policies.

9. Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective or incomplete, or if you receive an incorrect item, please contact us as soon as possible at support@spirits-reserve.com.

Please include your order number, a description of the issue and, where possible, clear photographs of the item and packaging so that we can review the situation and provide an appropriate solution.

Nothing in this Shipping Policy limits any mandatory rights or remedies available to consumers under applicable law.

10. Customs, Duties and Import Taxes

For international deliveries, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country.

Unless expressly stated otherwise during checkout, these charges may be the responsibility of the customer and are determined by the relevant local authorities.

Customs processing may also result in delivery delays outside our reasonable control.

11. Risk of Loss

For consumer purchases, risk of loss or damage to the goods will pass to you in accordance with applicable consumer protection laws.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer right that cannot lawfully be excluded, restricted or modified.

12. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, delivery areas, carriers, legal requirements or business operations.

The most current version of this Shipping Policy will be available on this page.

13. Contact

If you have any questions regarding shipping, delivery, tracking, lost packages or damaged orders, please contact us:

Spirits Reserve
Owner: Judy Carolyn Williams
Address: 114 Kearney Lake Rd, Halifax, Nova Scotia B3M 2S9, Canada
Email: support@spirits-reserve.com
Phone: +1 403 762 4421